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Refund Policy

Returns - Consumers in the European Union can return any items, except Excluded Items, within 14 days of receiving the item.  Excluded Items include DVDs and software or body or hygiene products, such as creams and lotions, where the seal has been broken.

  • Costs of Returns - Unless the merchant shipped the item in error or the delivered item is damaged or defective, the consumer must pay the costs for return shipping. 

Withdrawal/Cancellation - Consumers in the European Union can cancel a purchase at any time between the time of purchase and 14 days after receipt of the item.

  • Costs of Returns - If the purchased items have been shipped before the cancellation, the consumer must pay the costs of return shipping.

Method - in order to initiate a return or cancellation locate the order in your order history and click customer support.

Return of funds - after receipt of a returned item, Wish will return to the consumer the amount of the purchase and the standard shipping fees applied (to the initial shipment to the consumer). Any fees incurred for special or expedited shipping will not be refunded. Unless you select an alternative, such as Wish Cash, refunds will be credited to your original payment method.